M Cole
Unlocking Public Value – A New Model For Achieving High Performance In Public Service Organizations
A New Model For Achieving High Performance In Public Service Organizations
Gebonden Engels 2006 9780471959458
Verwachte levertijd ongeveer 9 werkdagen
Samenvatting
A new approach to understanding and improving performance and public value
This book presents the Public Service Value Model–an innovative, rigorous approach to defining public outcomes and quantifying results–to help readers understand and improve public service delivery. Filled with in–depth insight and expert advice, this guide will arm public service managers–whether in government, nonprofit, or even for–profit organizations–with a practical framework that can be used to define outcomes and manage trade–offs in public service delivery.
Martin Cole (Hartford, CT) is Group Chief Executive of Accenture′s Government Operating Group. Greg Parston (London, UK) is Executive Director of the Accenture Institute for Public Service Value.
Specificaties
ISBN13:9780471959458
Taal:Engels
Bindwijze:gebonden
Aantal pagina's:208
Uitgever:John Wiley & Sons
Hoofdrubriek:Strategisch management, Algemeen management
Lezersrecensies
Wees de eerste die een lezersrecensie schrijft!
Inhoudsopgave
<p>Introduction ix</p>
<p>Preface xiii</p>
<p>Chapter 1 The Public Sector Squeeze 1</p>
<p>Chapter 2 Zeroing In on Outcomes 19</p>
<p>Chapter 3 Why Is It So Hard to Measure Public Value? 43</p>
<p>Chapter 4 Defining Value 61</p>
<p>Chapter 5 Measuring and Analyzing Public Service Value 83</p>
<p>Chapter 6 Driving Results 111</p>
<p>Chapter 7 The Key to Unlocking Public Value 133</p>
<p>Appendix Public Service Value Methodology 143</p>
<p>Notes 169</p>
<p>Bibliography 175</p>
<p>About the Authors 179</p>
<p>Index 183</p>
<p>Preface xiii</p>
<p>Chapter 1 The Public Sector Squeeze 1</p>
<p>Chapter 2 Zeroing In on Outcomes 19</p>
<p>Chapter 3 Why Is It So Hard to Measure Public Value? 43</p>
<p>Chapter 4 Defining Value 61</p>
<p>Chapter 5 Measuring and Analyzing Public Service Value 83</p>
<p>Chapter 6 Driving Results 111</p>
<p>Chapter 7 The Key to Unlocking Public Value 133</p>
<p>Appendix Public Service Value Methodology 143</p>
<p>Notes 169</p>
<p>Bibliography 175</p>
<p>About the Authors 179</p>
<p>Index 183</p>
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