The Consultative Approach – Partnering for Results
Partnering for Results!
Paperback Engels 2008 9780470431979Samenvatting
As a professional, you can′t just apply your expertise. You need to present solutions in a way that best suits your clients. You have to work with a wide variety of people: team members, subject matter experts, top executives, and others. Working effectively with associates while keeping an eye on budgets, schedules, and results requires a collaborative outlook.
"Successful professionals today need more than technical skills they need to know how to foster and nourish relationships with clients. Consultative skills are essential in this process. The tools outlined in The Consultative Approach have proved to make a difference for our professionals in dealing with their clients."
Jon Olson, partner, Arthur Anderson
"This book is rich, not only with specific suggestions and step–by–step instructions, but also with commentary and illustrations from [the authors′] own client organizations. It is a useful book about a very important subject."
William Bridges, president, William Bridges & Associates
Working consultatively enables you to:
Know how to work effectively with all types of people
Use a strategic and collaborative communcation process
Apply your expertise in ways that show your value . . . and more!
The Consultative Approach is a how–to handbook that will enable you to reap the benefits of partnering. You′ll find informative case studies, easy–to–use assessment tools, enlightening exercises, and practical worksheets. Plus, you′ll get flow chart planning guides and a partnering strategy action plan that will enable you to chart your communication growth. The Consultative Approach has it all! Plot your path to consultative success with this comprehensive guidebook.
Specificaties
Lezersrecensies
Inhoudsopgave
<p>Introduction: Partnering for Results 1</p>
<p>Part 1 An Expanded Toolkit 5</p>
<p>1 Working as a Partner 7</p>
<p>2 Getting to Know Your Clients 19</p>
<p>3 Providing Value Beyond Knowledge 41</p>
<p>Part 2 The Art of Managing Client Interactions 55</p>
<p>4 Preparing the Canvas 59</p>
<p>5 Finding the Subject 69</p>
<p>6 Painting What You See 85</p>
<p>Part 3 Journey to Success: The Consultative Process 95</p>
<p>7 Going in the Same Direction 101</p>
<p>8 Staying on Course 119</p>
<p>9 Where the Rubber Meets the Road 144</p>
<p>10 The Roadmap to Optimum Results 157</p>
<p>Part 4 The Partnering Strategy Action Plan 171</p>
<p>11 Partnering for Results: Your Plan 173</p>
<p>Glossary 179</p>
<p>Resources and References 181</p>
<p>About the Authors 185</p>
<p>Index 187</p>
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