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Strategic Service Management is a new approach for competitive success which embraces the major developments in service management thinking over the 1980s. Meer
‘New Frontiers in Marine Tourism’ is the first book of this kind to address and analyse this burgeoning tourism sector comprehensively. By integrating aspects such as the sustainability, safety, education, experiences and management of diving tourism the text highlights a variety of pressing topics related to the management of diving tourism, including:
* different types of diving locations and their particular characteristics and the geographical distribution of dive locations
* the growth and economic significance of diving tourism in destinations worldwide
* different motivations and typologies of diving tourists, their learning behaviour, knowledge of marine environments, and their interaction with flora and fauna. Meer
Drawing on the wisdom of an astonishing array of talented people – from elite athletes to top managers, from rulers of countries to rulers of global business empires – Alastair Campbell uses his forensic skills, as well as his own experience of politics and sport, to get to the heart of success. Meer
The president and CEO of Scandinavia Airlines details how to restructure an organization so that customer needs take priority, how to best utilize employees who deal directly with customers, and how to increase employee motivation. Meer
The papers within this volume reflect the multidisciplinary approach taken by the workshop to the development and improvement of existing production control theories and practices as applied to the process industry. Meer
This book is an edited selection of key research papers published in the field of tourism management during the past ten years. It seeks to take stock of some of the seminal developments in the literature and to examine the evolution of thinking and the development of the subject area, particularly in the emergence of research sub-areas. Meer
In this eagerly awaited sequel to the international bestseller The Monk Who Sold His Ferrari, world renowned leadership guru Robin Sharma will teach you how to restore trust, commitment and belief within your organisation, while simultaneously changing the way you live your life in the process. Meer
Security Risk Assessment is the most up-to-date and comprehensive resource available on how to conduct a thorough security assessment for any organization. Meer
Even today, many software projects still run catastrophically over schedule and budget; some organizations simply conclude that software development can’t be managed well. Meer
For undergraduate and graduate courses in operations management.
A balanced approach to supply chain management
Smart managers understand that firms do not act alone to produce products and services. Meer
Humanity faces complex global challenges, from technological and geopolitical shocks to social and ecological disruptions. Fear, hesitation, and avoidance won't help us overcome them. Meer
In Diffracting Collaborative Leadership, Barbara Simpson proposes that leadership in organizations may be understood as a complementary duality of 'leaders' and 'leading' and explores this as a creative, collaborative process of future-making that arises from uncertainties. Meer
It is commonplace that counselors, therapists, teachers, business leaders, executives, coaches, and other helping professionals -- specifically trained in group leadership -- often fail to apply their knowledge and skills to settings in which they might matter most. Meer
The focus of this book is the development and application of a middle-range theory of culture, self-identity and work behaviour. According to the authors' self-representative theory, three components are relevant to an individual's work behaviour: cultural and situational characteristics, cognitive representation of the self, and managerial practices and techniques used in an organization. Meer
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