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Are you ready and willing to get to the root causes of problems? As Medicare, Medicaid, and major insurance companies increasingly deny payment for never events, it has become imperative that hospitals and doctors develop new ways to prevent these avoidable catastrophes from recurring. Meer
This updated edition offers strategies for developing trust, establishing a mission, managing teams, and celebrating successes, and includes new chapters on problem-solving processes and developing agendas. Meer
Our lives are full of defining moments, but do we recognize them? We often fail to appreciate the significance of these moments. At work the pressure can be relentless and we can fail to enjoy these moments. Meer
Motivation, ability and potential for development are crucial for performance and the achievement of objectives. The author, from his extensive management experience at Unilever, the leading multinational corporation, demonstrates the importance of the link between motivation, assessment of performance and potential, and reward and incentive strategies. Meer
Leaders extol the value of pursuing challenging goals, but evidence suggests that this leads to disaster as often as success. Drawing upon real-life stories, including the Mount Everest Climbing Disaster, the author shows how destructive goal pursuit can cause the breakdown of learning in teams and calls for rethinking the role of the leader. Meer
Technology intelligence is one of the latest management tools that enable companies to be successful in today's rapidly changing technological environment. Meer
This book contains a simple but powerful definition of services based upon a separation between back-stage and front-stage activities. Services deal with front interactions, production and manufacturing with back-stage operations. Meer
Africa's diversity is its greatest resource and challenge. In this book, leaders from business, government, academia and the voluntary sector discuss the implications of this diversity for leadership. Meer
This book examines the factors involved in the social mediation of risks, the social construction of reality, and professionals' attempts to re-design how social reality appears. Meer
This book provides a conceptual framework to understand and analyze the decline of the telecommunications industry and the rise of information industries. Meer
Dealing with high-stakes risk potentials is dependent on getting to grips with easy to understand, yet difficult to apply, criteria for decision. With a fresh, honest approach, this book shows why scientific assessments of catastrophic risk based on averages don't work, and sets the stage for making the tough choice between precaution and fatalism. Meer
This book presents an overview of recent policy outcomes in the field of academia-business links in different European countries. It covers a broad range of approaches, from new public funding instruments to reforms of intellectual property rights and regional network policies. Meer
Women Leading is a fascinating insight into female leadership. After years of male domination in the world's boardrooms, are cracks finally appearing in the glass ceiling? Meer
Steering change is a major issue for managers today. But how do we develop the ability to control it, and not just become a spectator to it? Following on from the success of his previous books, The Customer's Victory and The Chemistry of Change , François Dupuy further develops his theories about the relationship between sharing knowledge and managing change. Meer
This book presents new and authoritative evidence about change at the workplace, using it to cast light on recent debates about the future of work. The basic questions it poses are whether, and how, British workplaces are responding to the challenge of change, and what are the implications of change both for managers and employees. Meer
Profiling Smart Development: A thorough comparative empirical review of real and best e-Development policies and practices towards the Knowledge Economy. Meer
This book provides the definitive economic study of the global motorsport industry. Drawing on a decade of research, and interviews with top industry executives and international commentators, the global grid of motorsport is analyzed and the world's national motorsport industries benchmarked. Meer
This new practical guide explains what makes a crisis and who are the key players. It shows the importance of prior preparation and testing so that the company fully understands the crisis management environment and the importance of communications. Meer
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