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This book examines Total Quality Management for the building cleaning maintenance industry. It demonstrates how to motivate employees to improve the quality of your service. Meer
Most employers will at some time need to monitor, record and read e-mails sent and received by their staff, or check on their employees' use of the telephone and internet, or access business correspondence received at work but addressed to a member of staff. Meer
In late 2013, approximately 40 million customer debit and credit cards were leaked in a data breach at Target. This catastrophic event, deemed one of the biggest data breaches ever, clearly showed that many companies need to significantly improve their information security strategies. Meer
This book focuses on two central aspects of the risk managing process, namely 1. how managers (can and do) assess developments in the external risk environment and deal with them, and 2. Meer
Through contemporary case studies of strategic management at work in the US and Europe, this collection shows that it can no longer be seen as a discipline for long term decisions but has become a central feature of the public sector. Meer
Towards a Sustainable University tackles the challenge of sustainability in universities. Universities are also a working environment and an organization in which sustainability can be experienced. Meer
Tourism Management, Marketing, and Development revolves around the implementation of ICT applications in the tourism sector: technology is engendering a major shift both in the performance of individuals and companies involved in the tourism sector and having an impact on the way individuals consume services and enjoy experiences in space and time. Meer
Institutional Advancement comprehensively reviews and evaluates the published empirical research on advancement in higher education of the last 23 years, covering fundraising, alumni relations, public relations, marketing, and the role of institutional leadership in all of these. Meer
This book presents an introduction to MCDA followed by more detailed chapters about each of the leading methods used in this field. Comparison of methods and software is also featured to enable readers to choose the most appropriate method needed in their research. Meer
The psychological dimension of managing risk is of crucial importance, and its study has led to the identification of specific do's and don'ts. Those with an understanding of the psychology underlying risk and the skills to recognize its manifestation in practice, have the opportunity to develop frameworks that embody the do's and don'ts, thereby producing sound judgments and good decisions. Meer
Written by actual Toyota team members, One Team on All Levels: Stories from Toyota Team Members, Second Edition is not another technical explanation of the Toyota Production System (TPS). Meer
Operational risk is the risk of loss from inadequate or failed internal processes, people, and systems or from external events. This book explores the different types of operational risk that threaten financial institutions, and focuses on practical due-diligence methodologies that can be used to identify these risks before it is too late. Meer
Enterprise Risk Management in Finance is a guide to measuring and managing Enterprise-wide risks in financial institutions. Financial institutions operate in a unique manner when compared to other businesses. Meer
Now in its second edition, the successful 'Development and Management of Visitor Attractions' has been fully revised and updated to cover the latest issues in this ever-changing area of tourism. Meer
This large collection of handy ideas features easy-to-use tools, comprehensive checklists, and sets ofDo‘s and Don‘ts advisories. It provides guidelines on how to conduct effective parent conferences, suggestions on how to recruit and work with volunteers, and other useful tips to help bring your school and your community closer together. Meer
Process Implementation Through 5S: Laying the Foundation for Lean explains how to implement standardized work and visual controls through Plan Do Check Adjust (PDCA). Meer
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