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Performance Assurance for IT Systems emphasizes the importance of addressing performance and technology-related issues from the beginning of the planning process, at the feasibility and bid stages. Meer
Within American service sector organizations there exists a gap between understanding customer service quality improvement (QI) theories and applying them. Meer
Quality Function Deployment is an information system producing structured data for quality managers and practitioners. This is a practical guide to implementing such a system for readers assumed to be familiar with it. Meer
This book deals with the "hard skills" involved in achieving leadership quality. It provides a vehicle to foster interaction of the elements of the modern approach to quality, including statistical applications, quality and reliability engineering, management, and motivational aspects. Meer
A revised and expanded advanced-undergraduate/graduate text (first ed., 1978) about optimization algorithms for problems that can be formulated on graphs and networks. Meer
This book focuses on practical proven programs that have enabled companies to gain a worldwide competitive edge. The blending of total quality control with total employee involvement and just-in-time manufacturing concepts provides the means for gaining the competitive edge. Meer
At last, a book that covers safety procedures and standards with information that is rarely available outside of proprietary materials. A comprehensive source for basic and essential operations and procedures in use in any facility, the book offers chemical operators and first line supervisors guidance in applying appropriate practices to prevent accidents, and suggests which practices to avoid. Meer
This book puts together a body of very recent information never before presented in one volume on the design of post–release mitigation systems. The development of a fundamental knowledge base on post–release mitigation systems, through testing and data correlation, is very new. Meer
Maintaining the reader-friendly features of its popular predecessor, the Second Edition illustrates fundamental principles and practices in statistical quality control for improved quality, reliability, and productivity in the management of production processes and industrial and business operations. Meer
This second edition details all productivity and quality methodologies, principles and techniques, and demonstrates how they interact in the three phases of the productivity and quality management triangle (PQMT): measurement, control and evaluation; planning and analysis; and improvement and monitoring. Meer
This book discusses basic concepts, principles, and quality characteristics in the service industries, an understanding of the techniques and their applications. Meer
This book provides a vehicle to foster interaction of the elements of the modern approach to quality, including statistical applications, quality and reliability engineering, management, and motivational aspects. Meer
Today's marketplace demands product reliability. At the same time, it places ever-increasing demands on products that push the limits of their performance and their functional life, and it does so with the expectation of lower per-unit product costs. Meer
Researchers in the engineering industry and academia are making important advances on reliability-based design and modeling of uncertainty when data is limited. Meer
As engineering systems become more and more complex, industry has recognized the importance of system and product reliability and places ever increasing emphasis on it during the design phase. Meer
Adopting a hands-on approach, this work shows how to achieve ISO 9000 registration efficiently and economically, through the TAP-PDSA (Train, Audit and Plan / Plan, Do, Study, Act) method. Meer
A guide to implementing and operating a practical reliability program using carefully designed experiments to provide information quickly, efficiently and cost effectively. Meer
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