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Does your staff deliver the highest quality service possible?Customers today expect a very high overall level of service in hospitality, tourism, and leisure. Meer
Offers managers, consultants, and employees alike a practical starter kit that reveals how to identify, manage, and gain value from the below–the surface activities in an organization. Meer
An exceptional job of refocusing the middle manager′s role?a must read for practitioners and educators alike.
––Jack Viega, editor, The Academy of Management Executives
In their quest to become leaner, flatter, and reengineered, organizations have systematically cut out the very positions that once made them successful? Meer
A detailed account of how and why the diverse groups of INDEPENDENT SECTOR came together, what it has taken to keep them together, and what they have been able to achieve through collaboration. Meer
Show your team how to chart its own course, evaluate its progress, and self–correct.
Many books talk about teamwork, but few address the actual process of creating and managing effective teams. Meer
Base your leadership development programs on proven–to–work techniques. In Building Leaders, authors Conger and Benjamin examine the very best practices of American and foreign companies to present a comprehensive plan for developing leadership talent at every organizational level. Meer
A must–read if you are involved with a reengineering effort or are considering one. This guidebook′s practical and applicable approach makes it the perfect hands–on tool as you redesign and re–create your targeted processes. Meer
Selection of the Executive Program Book Club
For any manager or executive who′s had it with quick–fix approaches to organizational transformation, here′s a proven approach that lasts. Meer
Access an Untapped Source of Success
At long last, a book directed to the working world that acknowledges and demonstrates how managing our emotions and dealing with the feelings of others increases the bottom line. Meer
Get immediate answers to your toughest workplace questions!
In our information–flooded workplace, smart managers, supervisors, administrators, and executives need to get the right answers to their questions––in a hurry! Meer
This groundbreaking book will help nonprofit managers think in new and creative ways about how they define and meet the challenges they face––and how to rise above standard practices to lift their organizations to greater performance levels. Meer
Find Your Passion and Change Your Life"Provides clear explanations, insightful self–assessments and inspiring stories of people both ordinary and famous. Meer
Written by David Dotlich and Peter Cairo–– two of the country′s top executive coaches and educators–– Unnatural Leadership debunks the common notion of the natural leader as a flawless figure. Meer
This outstanding work reveals how boards governing 21st–century organizations can change their practices and align their principles to successfully govern the organization of the new economy. Meer
"Finally, a book that goes beyond the ′how–to′ of team building and answers the critical question, ′How do I create a collaborative organization that reaps the harvest of long–term investment in teams? Meer
Step–by–step,
The Nonprofit Membership Toolkit shows how to create, manage, and sustain a dynamic membership program that will help a social change organization thrive. Meer
John C. Maxwell takes readers through the Five Connecting Principles and Five Connecting Practices of top-notch leaders to teach them how to build relationships that dramatically increase their ability to enact change. Meer
Stay up to date with the most effective practices in tourism demand forecasting!
Tourism Forecasting and Marketing presents vital, up-to-date research on the latest practice and applications of tourism demand modeling and forecasting. Meer
Stay up to date with the most effective practices in tourism demand forecasting!
Tourism Forecasting and Marketing presents vital, up-to-date research on the latest practice and applications of tourism demand modeling and forecasting. Meer
Leading in a Culture of Change: Personal Action Guide and Workbook is an essential companion to Michael Fullan′s bestselling book,
Leading in a Culture of Change. Meer
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