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This handbook provides an innovative, thorough overview of service management. It draws together an impressive, international group of leading scholars who offer a truly global perspective, exploring current literature and laying out guidance for future research. Meer
This handbook provides an innovative, thorough overview of service management. It draws together an impressive, international group of leading scholars who offer a truly global perspective, exploring current literature and laying out guidance for future research. Meer
Exploring Lean manufacturing in a holistic manner, this book helps organizations to implement Lean principles successfully by offering theoretical, empirical and practical knowledge. Meer
The hotel industry has gone through important transformations, not only in terms of management and operation but also in terms of interaction with consumers. Meer
Machine Learning Governance for Managers provides readers with the knowledge to unlock insights from data and leverage AI solutions. In today's business landscape, most organizations face challenges in scaling and maintaining a sustainable machine learning model lifecycle. Meer
This book is the first easy-to-read text on nonsmooth optimization (NSO, not necessarily differentiable optimization). Solving these kinds of problems plays a critical role in many industrial applications and real-world modeling systems, for example in the context of image denoising, optimal control, neural network training, data mining, economics and computational chemistry and physics. Meer
This textbook introduces essential topics and techniques in production and efficiency analysis and shows how to apply these methods using the statistical software R. Meer
This book contains the extended and revised versions of selected papers from the Third International Symposium on Business Modeling and Software Design (BMSD 2013), held in Noordwijkerhout, The Netherlands, during July 8-10, 2013. Meer
This book contains the refereed proceedings of the 17th International Conference on Business Information Systems, BIS 2014, held in Larnaca, Cyprus, in May 2014. Meer
All organizations, institutions, business processes, markets and strategies have one aim in common: the reduction of transaction costs. This aim is pursued relentlessly in practice, and has been perceived to bring about drastic changes, especially in the recent global market and the cyber economy. Meer
This book is a compilation of perspectives provided by several winners of the ASQ Feigenbaum Medal, which is awarded each year to an individual under the age of 35 who has made a significant contribution to the field of Quality. Meer
This book presents 3D3C platforms – three-dimensional systems for community, creation and commerce. It discusses tools including bots in social networks, team creativity, privacy, and virtual currencies & micropayments as well as their applications in areas like healthcare, energy, collaboration, and art. Meer
This book celebrates the past, present and future of knowledge management. It brings a timely review of two decades of the accumulated history of knowledge management. Meer
The objective of the book is to give a selection from the papers, which summarize several important results obtained within the framework of the József Hatvany Doctoral School operating at the University of Miskolc, Hungary. Meer
This SpringerBrief offers a state of the art analysis of electronic word-of-mouth (eWOM) communications and its role in marketing. The book begins with an overview of traditional word-of-mouth (WOM) and its evolution to eWOM. Meer
This book explores the diversity of topics, views and perspectives focused on the relationship between information systems, organizations and managerial control. Meer
This book constitutes the thoroughly refereed proceedings of the Third Australian Symposium on Service Research and Innovation, ASSRI 2013, held in Sydney, NSW, Australia, in November 2013. Meer
How could privacy play a key role in protecting digital identities? How could we merge privacy law, policies, regulations and technologies to protect our digital identities in the context of connected devices and distributed systems? Meer
This volume aims at giving an updated account of the most relevant issues in the area of Flexible Manufacturing Systems with special emphasis to the problems of Simulation, Modelling, Planning, Scheduling, Economical Evaluation. Meer
This book presents for the first time a methodology that combines the power of a modelling formalism such as colored petri nets with the flexibility of a discrete event program such as SIMIO. Meer
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