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Building a Lean Service Enterprise

Reflections of a Lean Management Practitioner

Gebonden Engels 2016 1e druk 9781498779593
Verwachte levertijd ongeveer 11 werkdagen

Samenvatting

This book provides an assorted set of reflections/lessons from the "trenches" of Lean service and brings to fore leadership challenges, new tools, and the known-unknowns (insights that very few know but many in journey of Lean transformation need to know). Lean has the ability to address a wide range of problems faced by service companies, such as: complexity reduction, sales force productivity enhancement, operations risk control, cost leadership, combining scale with flexibility, service excellence and improving employee morale and involvement. Many of the principles discussed in the book are based on the author's first-hand experience in Lean implementation.

Specificaties

ISBN13:9781498779593
Taal:Engels
Bindwijze:Gebonden
Aantal pagina's:260
Druk:1

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        Building a Lean Service Enterprise