When Push Comes to Shove – A Practical Guide to Mediating Disputes

<p>Preface xi</p>
<p>The Author xvii</p>
<p>A Brief Introduction to Mediation 1</p>
<p>1 Starting Out: The Key Concepts of Mediation 3</p>
<p>2 Using the Conflict Grid to Analyze Disputes and Generate Solutions 23</p>
<p>3 Preparing to be a Mediator 45</p>
<p>Step One: First Contact 53</p>
<p>4 Orienting the Parties 55</p>
<p>5 Arranging the Meeting Space 65</p>
<p>Step Two: The Opening Meeting 73</p>
<p>6 Conducting the First Meeting 75</p>
<p>Step Three: The Caucus Process 89</p>
<p>7 Conducting Separate Meetings 91</p>
<p>8 Learning by Example: Two Caucus Stories 111</p>
<p>9 Generating Solutions and Drafting a Trial Agreement 123</p>
<p>Step Four: Joint/Shuttle Meetings 131</p>
<p>10 Planning the Next Round 133</p>
<p>11 Using the SOS Model (Summaries–Offers–Summaries) 137</p>
<p>12&nbsp; Resolving Impasses 147</p>
<p>Step Five: Closing 163</p>
<p>13 Testing the Agreement 165</p>
<p>14 Putting the Agreement in Writing 171</p>
<p>15 Wrapping up the Process 187</p>
<p>Variations 193</p>
<p>16 When Interpersonal Peacemaking is Needed 195</p>
<p>17 When Face–to–Face Meetings Won t Work 209</p>
<p>18 When Informal Mediation Can Help 213</p>
<p>Epilogue: The Mediator s Calling 219</p>
<p>Resources 223</p>
<p>A Communication Skills Review 225</p>
<p>B Sample Ground Rules and Forms 237</p>
<p>C Ethical Standards 243</p>
<p>D Mediation of Disputes Involving Domestic Violence 247</p>
<p>E Professional Organizations 251</p>
<p>F Cases 253</p>
<p>G Exercise Feedback 265</p>
<p>Quick Reference Checklist 285</p>
<p>Notes 291</p>
<p>Index 295</p>