Achieving Business Success with GIS

<p>Preface vii</p>
<p>Acknowledgements ix</p>
<p>1 Introduction 1</p>
<p>2 The Spatial Information Industry 7</p>
<p>2.1 Background to the Survey 8</p>
<p>2.2 Value of the SI Industry 9</p>
<p>2.3 GIS Product Usage 13</p>
<p>2.4 Spatial Applications 17</p>
<p>2.5 Training 19</p>
<p>2.6 Spatial Data 21</p>
<p>2.7 Imagery 26</p>
<p>2.8 Mobile Computing 28</p>
<p>2.9 Regional SI Initiatives 29</p>
<p>2.10 Summary 30</p>
<p>3 Introducing the Elements of a GIS Strategy 33</p>
<p>3.1 The Traditional IT Strategy Approach 34</p>
<p>3.2 The SI Strategy Approach 36</p>
<p>3.3 Influences of Disruptive and Distractive Technology 37</p>
<p>4 Developing the Business Focus 41</p>
<p>5 Developing the Data/Information Focus 47</p>
<p>5.1 Introduction 48</p>
<p>5.2 Metadata 48</p>
<p>5.3 Data/System Architectures 49</p>
<p>5.4 Defining the Data Gap 53</p>
<p>5.5 GIS Data Standards and Related Issues 59</p>
<p>5.6 GIS Data Interoperability 61</p>
<p>5.7 Summary Data Interoperability 64</p>
<p>5.8 Summary the Data/Information Focus 64</p>
<p>6 Developing the Organisational Focus 65</p>
<p>6.1 Introduction 65</p>
<p>6.2 Impact of Organisational Structure on GIS 66</p>
<p>6.3 Achieving an Organisational Focus for GIS 67</p>
<p>6.4 Business Process Mapping and Re–engineering 69</p>
<p>6.5 Training and Support Issues 71</p>
<p>6.6 SWOT Analysis 72</p>
<p>6.7 Summary Organisational Focus 73</p>
<p>7 Developing the Application and Technology Focus 75</p>
<p>7.1 GIS Issues 75</p>
<p>7.2 IT Issues 83</p>
<p>7.3 System/Data Integration Issues 85</p>
<p>7.4 Developing the Functional Requirements Specification 87</p>
<p>8 Developing a GIS Strategy 91</p>
<p>8.1 Functional Requirements Specification (FRS) 91</p>
<p>8.2 Correlating against the CSFs 92</p>
<p>8.3 Developing the GIS Strategy 93</p>
<p>8.4 Summary 93</p>
<p>9 Cost/Benefit Analysis/Return on Investment 95</p>
<p>9.1 Broad Costs 97</p>
<p>9.2 Broad Benefits 107</p>
<p>9.3 Broad Cost/Benefit Summary 113</p>
<p>9.4 Business Case 117</p>
<p>9.5 Conclusion 117</p>
<p>10 Selecting a GIS 119</p>
<p>10.1 Introduction 119</p>
<p>10.2 Selecting a GIS using a Tendering Process 121</p>
<p>10.3 The Final Stage of the Selection Process 136</p>
<p>11 Implementing GIS 139</p>
<p>11.1 Staff Training 139</p>
<p>11.2 Data Capture and/or Conversion 141</p>
<p>11.3 Defining the KPIs (Goalposts) for Successful Implementation 143</p>
<p>11.4 Implementing and Setting to Work of the GIS 143</p>
<p>11.5 Undertaking a Post Implementation Review 144</p>
<p>11.6 Benchmarking 144</p>
<p>11.7 Summary 145</p>
<p>12 The Best and the Worst 147</p>
<p>12.1 And the Best is . . . Google Earth 147</p>
<p>12.2 And the Best is (also) . . . Web 2.0 148</p>
<p>12.3 And the Worst is . . . 149</p>
<p>13 Closing Remarks 151</p>
<p>Glossary 153</p>
<p>Index 155</p>