The Change Leader′s Roadmap – How to Navigate Your Organization′s Transformation, 2e

<p>Foreword xxiii</p>
<p>Preface xxvii</p>
<p>Acknowledgments xxxi</p>
<p>Introduction 1</p>
<p>SECTION ONE UPSTREAM CHANGE 34</p>
<p>1. Phase I: Prepare to Lead the Change: Start Up, Staff, and Create Your Case for Change 36</p>
<p>Hearing the Wake–Up Call 38</p>
<p>Phase I: Prepare to Lead the Change 39</p>
<p>Activity I.A: Start Up and Staff Change Effort 40</p>
<p>Activity I.B: Create Case for Change and Determine Initial Desired Outcomes 54</p>
<p>Consulting Questions for Activity I.A 72</p>
<p>Consulting Questions for Activity I.B 74</p>
<p>2. Phase I: Prepare to Lead the Change: Assess and Build Your Organization s Readiness and Capacity,<br />and Build Leaders Capability to Lead the Change 77</p>
<p>Activity I.C: Assess and Build Organization s Readiness and Capacity 79</p>
<p>Activity I.D: Build Leaders Capability to Lead the Change 85</p>
<p>Consulting Questions for Activity I.C 101</p>
<p>Consulting Questions for Activity I.D 102</p>
<p>3. Phase I: Prepare to Lead the Change: Clarify Your Overall Change Strategy 105</p>
<p>Activity I.E: Clarify Overall Change Strategy 106</p>
<p>Consulting Questions for Activity I.E 130</p>
<p>4. Phase I: Prepare to Lead the Change: Build the Infrastructure and Conditions to Support Your<br />Change Effort 135</p>
<p>Activity I.F: Build Infrastructure and Conditions to Support Change Effort 138<br />Consulting Questions for Activity I.F 160</p>
<p>5. Phase II: Create Organizational Vision, Commitment, and Capability 164</p>
<p>Activity II.A: Build Organizational Understanding of Case for Change, Vision, and Change Strategy 166</p>
<p>Activity II.B: Increase Organization s Capability to Change 177</p>
<p>Consulting Questions for Activity II.A 182</p>
<p>Consulting Questions for Activity II.B 183</p>
<p>6. Phase III: Assess the Situation to Determine Design Requirements 185</p>
<p>Activity III.A: Assess the Situation to Determine Design Requirements 187</p>
<p>Consulting Questions for Activity III.A 192</p>
<p>SECTION TWO MIDSTREAM CHANGE 194</p>
<p>7. Phase IV: Design the Desired State 196</p>
<p>Activity IV.A: Design Desired State 198</p>
<p>Consulting Questions for Activity IV.A 207</p>
<p>8. Phase V: Analyze the Impact 209</p>
<p>Activity V.A: Analyze Impacts of Desired State 213</p>
<p>Consulting Questions for Activity V.A 220</p>
<p>9. Phase VI: Plan and Organize for Implementation 222</p>
<p>Activity VI.A: Develop Implementation Master Plan 224</p>
<p>Activity VI.B: Prepare Organization to Support Implementation 231</p>
<p>Consulting Questions for Activity VI.A 237</p>
<p>Consulting Questions for Activity VI.B 239</p>
<p>SECTION THREE DOWNSTREAM CHANGE 240</p>
<p>10. Phase VII: Implement the Change 242</p>
<p>Activity VII.A: Implement the Change 244</p>
<p>Consulting Questions for Activity VII.A 251</p>
<p>11. Phase VIII: Celebrate and Integrate the New State 253</p>
<p>Activity VIII.A: Celebrate Achievement of Desired State 255</p>
<p>Activity VIII.B: Support Integration and Mastery of New State 256</p>
<p>Consulting Questions for Activity VIII.A 264</p>
<p>Consulting Questions for Activity VIII.B 264</p>
<p>12. Phase IX: Learn and Course–Correct 266</p>
<p>Activity IX.A: Build System to Continuously Improve New State 268</p>
<p>Activity IX.B: Learn from Your Change Process and Establish Best Practices 270</p>
<p>Activity IX.C: Dismantle Temporary Change Infrastructure 273</p>
<p>Consulting Questions for Activity IX.A 275</p>
<p>Consulting Questions for Activity IX.B 275</p>
<p>Consulting Questions for Activity IX.C 276</p>
<p>SECTION FOUR LEVERAGING THE CHANGE LEADER S ROADMAP 277</p>
<p>13. Putting The Change Leader s Roadmap into Practice 278</p>
<p>The Model as a Thinking Discipline 278</p>
<p>Developmental Stages for Learning the CLR Methodology 279</p>
<p>Reactions to The Change Leader s Roadmap Model 283</p>
<p>A Top–Down Versus a Multi–directional Approach to Change 287</p>
<p>14. Opportunities for Leveraging The Change Leader s Roadmap Methodology 292</p>
<p>The CLR Critical Path 293</p>
<p>Using The Change Leader s Roadmap as Your Common Change Methodology 293</p>
<p>Using the CLR to Change Your Organization s Culture 302</p>
<p>The CLR Just–in–Time Consulting Strategy 304</p>
<p>Accelerating the Change Process 308</p>
<p>Using the CLR as a Phase Gate Process 312</p>
<p>15. Continuing the Journey to Conscious Change Leadership 316</p>
<p>Some Thoughts for Consultants 317</p>
<p>Some Thoughts for Leaders 318</p>
<p>Appendix: Phases, Activities, and Tasks of The Change Leader s Roadmap 323</p>
<p>Bibliography 329</p>
<p>About the Authors 341</p>
<p>Index 345</p>